FAQ

*Please note your order cannot be cancelled once submitted.

A: Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. This includes, but is not limited to:
  • Vibrators And Dildos
  • Douche/Enema Kits
  • Anal Toys, Beads And Plugs
  • Cock And Ball Devices, Cock Rings And Cock Sleeves
  • Gags And Ropes
  • Lingerie And Men’s Wear
Lubes, massage oils, condoms, and body paints are also not returnable.
A: Unfortunately we are unable to cancel your order once it has been processed. If you no longer wish to receive the order we suggest you mark the package Return to Sender and refuse the order at the time of delivery. You can also bring the unopened package back to the carrier and advise them you are refusing the delivery. All orders are considered used once the shipping box is opened and will not be accepted back by our warehouse. Please make sure the shipping box remains sealed.

A: Black Friday Price Now highlights the best of our blowout deals as we gear up for Black Friday sales. It is not a guarantee that the price will not change.

A: Placing an item in your cart does not guarantee stock availability upon checkout. Someone else may have ordered the same item and checked out before you. Therefore, placing an item in your cart is NOT a reservation of the particular item. Be sure to double check your order before you click Submit.

A: Yes, Ladies Surprise makes every effort to ensure that our customers are protected when making online purchases. All credit card and personal information is encrypted using Secure Sockets Layer (SSL) before being sent over the Internet. This means that all information you provide us online is encrypted and completely confidential. Additionally, once we receive the credit card bank authorization, your encrypted information is released to the bank and does not remain on our system. package is routed back to us by the carrier.

A: Orders may be cancelled for a variety of reasons. The most common is that the information you provided for your billing address or the cards security code does not match the information that your bank has on file. Orders that fail this verification must be cancelled for security purposes. We will make every effort to communicate with you before cancelling your order without your knowledge. We will always give you three business days to respond to us before we cancel your order. Other common reasons why we may cancel your order:
  • We were unable to contact you to verify your payment information. Please make sure you provide us with a valid email address and phone number when placing your order.
  • An item on your order has been backordered for more than 30 days.
Please be advised that you will never be charged for a cancelled order. Cancelled orders cannot be reinstated. A new order must be placed if you still wish to receive the item(s).

A: If a toy is described as “Waterproof”, it falls under the IPX-6 or IPX-7 rating (protected against high pressure water stream and submersion up to 30 minutes and maximum depth of 1 meter.) If a toy is described as “Splashproof”, it is not waterproof and falls under the IPX-4 or IPX-5 rating (protected against splashing water or low pressure water streams for cleaning purposes). Please refer to the toy’s user manual for more information.

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A: Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be
returned.

This includes, but is not limited to:

  • Vibrators And Dildos
  • Douche/Enema Kits
  • Anal Toys, Beads And Plugs
  • Cock And Ball Devices, Cock Rings And Cock Sleeves
  • Gags And Ropes
  • Lingerie And Men’s Wear

Lubes, massage oils, condoms, and body paints are also not returnable.

A: Unfortunately we are unable to cancel your order once it has been processed. If you no longer wish to receive the order we suggest you mark the package Return to Sender and refuse the order at the time of delivery. You can also bring the unopened package back to the carrier and advise them you are refusing the delivery. All orders are considered used once the shipping box is opened and will not be accepted back by our warehouse. Please make sure the shipping box remains sealed.

A: Black Friday Price Now highlights the best of our blowout deals as we gear up for Black Friday sales. It is not a guarantee that the price will not change.

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  • Vestibulum interdum ex eu dignissim eleifend. Morbi molestie libero orci, volutpat pulvinar ipsum efficitur non. Aliquam ut ligula augue. Pellentesque vel velit nec turpis fermentum consectetur a non sapien.
  • Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Phasellus imperdiet, quam sit amet convallis tempor, nisl metus aliquet magna, et imperdiet nibh diam vel elit. Phasellus mollis ac augue sed varius.
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  • Vestibulum interdum ex eu dignissim eleifend. Morbi molestie libero orci, volutpat pulvinar ipsum efficitur non. Aliquam ut ligula augue. Pellentesque vel velit nec turpis fermentum consectetur a non sapien.
  • Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Phasellus imperdiet, quam sit amet convallis tempor, nisl metus aliquet magna, et imperdiet nibh diam vel elit. Phasellus mollis ac augue sed varius.
  • Sed tincidunt lacus risus, eget suscipit sapien feugiat ac. Maecenas vitae accumsan odio, at venenatis libero. Suspendisse viverra placerat eros in venenatis.
  • Vestibulum interdum ex eu dignissim eleifend. Morbi molestie libero orci, volutpat pulvinar ipsum efficitur non. Aliquam ut ligula augue. Pellentesque vel velit nec turpis fermentum consectetur a non sapien.
  • Vestibulum ante ipsum primis in faucibus orci luctus et ultrices posuere cubilia Curae; Phasellus imperdiet, quam sit amet convallis tempor, nisl metus aliquet magna, et imperdiet nibh diam vel elit. Phasellus mollis ac augue sed varius.
At Ladiessurprise, we understand that everybody is different, and every body is different too. Have a question, comment, or concern? Feel free to contact our support team at ladiessurprise1@gmail.com

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